The app’s technical layer was designed for reliability at every travel stage, with an offline-first approach ensuring critical functionality at 30,000 feet
While our team handled the cross-platform core and AI-powered features like email scanning, we worked closely with AirHelp’s Engineers to integrate their backend with the app, fetching data from their systems to determine flight status and compensation eligibility. This clear communication between teams prevented bottlenecks during development.
At the experience’s core, we implemented proper structuring of travel plans, distinguishing between individual flight segments, connecting trips with layovers, and complete itineraries.
This wasn’t just organisational; it directly supported AirHelp’s business model, where insurance coverage and payouts operated specifically at the trip level. Our QA specialists verified these flows across all trip types and edge cases, from simple direct flights to complex multi-airline itineraries with potential missed connections, and our UX researchers handled usability testing of the final release.
The AI email scanner represents one of the app’s most compelling value propositions, transforming travel history into compensation opportunities.
When users grant secure access to their email inbox or calendar, an AI solution performs a comprehensive audit of historical bookings, identifying any overlooked flight disruptions from previous years that may qualify for compensation under EU or other jurisdictions’ regulations.
This feature creates a powerful incentive for app adoption by delivering immediate, tangible value: users aren’t just downloading another travel app, but potentially discovering hundreds of euros in unclaimed compensation from past trips. It perfectly complements the app’s forward-looking protections, ensuring travelers both secure their rights for future journeys and recover what they may be owed from past ones.
Results
The new AirHelp app has become the company’s flagship digital product, redefining how travellers interact with passenger rights and travel protections.
It has transformed the air travel experience by combining proactive compensation claims with comprehensive trip management – a first in the industry. The app’s innovative approach delivers tangible value through:
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Automatic flight disruption detection scanning users’ emails for overlooked compensation opportunities from past trips
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Instant claim estimates with step-by-step guidance through documentation requirements
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Free access to premium flight disruption data, including aircraft tracking, information typically paywalled by other services
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Smart trip organisation, distinguishing between individual flights, connecting trips, and full itineraries for accurate insurance coverage
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Family trip sharing and social media sharing features for increased engagement and organic promotion potential
These state-of-the-art features, combined with offline functionality and easy access to perks for premium users, didn’t just improve AirHelp’s service – they created a new standard for travel apps. By making passenger rights accessible and valuable trip tools free, the app has positioned AirHelp as the most traveller-centric brand in air compensation.
Scope of work
