Solita services: Online services and e-commerce

Online and e-commerce services

Online and e-commerce services

Digitalisation has brought great changes to commerce and service structures. Customer service and sales take place in multiple channels as the customer experience reaches from the internet and social media to the bricks-and-mortar shop.

Your company’s online services, online shop and customer service must mesh seamlessly when it comes to personnel, processes and tools.

We help you to design, implement and develop online services and shops that provide excellent customer experience and new competitive advantage.

Online services

Provide excellent service and customer experience online.

  • Get more out of your time by optimising your content production.
  • Enhance sales through targeted and personalised content.
  • Create a uniform, device-independent brand image.
  • Guarantee swift service through automated functions.
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Create an easy-to-use, reliable, intelligent and effective online shop.

  • Use smart and automated product and service targeting.
  • Ensure efficient product information management and utilisation.
  • Increase process transparency and speed.
  • Create a compelling and straightforward user experience.

Design services

Design seamless, user-centric, multi-channel service experience.

  • Clarify your service offering.
  • Create an intuitive, rewarding and user-oriented customer experience.
  • Take concrete measurements of the results and success.
  • Build your online service and shop through a culture of experimentation – create true added value for the end user.
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