Service design

We live in an era of service economy. Every touchpoint, whether face to face or online, influences the customer experience and success of your business.

The design of a successful service is a combination of perspectives: What do humans need or want, what is good for business and what can be made real with technology. We can help you develop your service through design thinking. We design expeptionally good services that help you achieve your business objectives – whether through a mobile application, website or physical interaction.

What we do

  • SERVICE DESIGN

    Digital service concepts
    UX & UI design
    Brand & Visual design
    Face-to-face services

  • CUSTOMER EXPERIENCE

    Customer experience strategy
    Customer experience development
    CX metrics

  • DESIGN RESEARCH

    Customer insight
    Customer profiling
    Organisational insight

  • DESIGN EXPERIMENTS

    Experiment design
    Experiment metrics
    Experimentation as capability

  • MANAGEMENT OF SERVICE DEVELOPMENT

    Project management
    Outsourced product owner

Want to know more? Please fill in your contact details and we’ll get back to you!