In health and social care, a significant proportion of professional work is spent on documenting, reporting, and coordinating information. Solita’s new agent library is designed to transform the structure of work by shifting ‘administrative friction’ to AI. In its first phase, the library offers nine production-ready AI agents developed specifically to support the needs of health and social care organisations’ IT management, planning, and development projects.
“The ‘AI colleagues’ do not make repetitive chores disappear, but they help remove unnecessary, mechanical burden. When administrative, repetitive tasks like planning, budgeting, and basic reporting no longer create unnecessary cognitive load, attention shifts from reporting on the past to focusing on people and steering and innovating for the future,” says Risto Kaikkonen, Director of Solita Health.
From isolated experiments to continuous production
Thanks to advances in AI technologies, there are now more concrete opportunities than ever to improve productivity and service levels. However, many AI experiments remain isolated trials by individual professionals without integration into the organisation’s core functions. Solita has now created a validated production process for AI agent libraries that enables large-scale deployment of agents securely, whilst taking into account regulations and legislation.
Built on Google technologies, the solution consists of the agent library, and its validated production process consist of a large language model, predefined workflows, and the organisation’s own context, such as regulations and documents.
AI agents can be utilised particularly in the following tasks:
- Orchestration: Individual agents manage entire processes, such as planning processes, structuring development needs, or forming cost-benefit analyses.
- More informed decision-making: Agents make decision-making traceable by surfacing historical information where available and highlighting contradictions.
- Context awareness: Agents don’t operate in a vacuum; they gradually connect more to the customer’s own data and operating models.
“In health and social care, the potential benefit from AI is enormous: research suggests that as much as 30 per cent of current administrative work could be automated. We’re not just talking about an efficiency project, but a way to improve service quality. When routines become lighter, what remains is the core of expertise that cannot be automated: choosing direction, interpretation, and decision-making,” says Sanna Virkkunen, who is responsible for wellbeing services county customers at Solita Health.
Special attention to security and data protection
In health and social care, the use of AI assistants must take comprehensive account of sector-specific regulation, such as the EU AI Act, national regulation on automated decision-making in public administration, the Digital Services Act, the EU Medical Device Regulation (MDR), and General Data Protection Regulation (GDPR).
Solita has extensive experience in digital service needs and is involved in several key international, national, and private healthcare projects in operational strategy, service design, system renewals, and architecture development and design work, as well as leveraging AI in new services.
Solita’s health clients include key national agencies and ministries, public healthcare organisations such as wellbeing services counties, private and publicly owned healthcare companies, as well as pharmaceutical and health technology companies. The company’s customers include, for example, the Ministry of Social Affairs and Health in Finland, Mölnlycke, Pfizer, Inera, Pharmac, Diaverum, and Fepod.
Solita’s Health knowledge unit employs nearly 400 specialists. In total, Solita employs more than 2,200 specialists across nine countries in Europe.
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Further information
- Solita Oy, Risto Kaikkonen, Director, Solita Health, +358 41 536 8745, [email protected]
- Solita Oy, Sanna Virkkunen, Business Director, Wellbeing Services Counties, Solita Health, +358 40 353 9901, [email protected]