Under the national ODA project, municipalities will reform their healthcare and social services, building a national system of services to support self-care. Solita is responsible for designing and developing the Omaolo service with Mediconsult Oy. The development of the service is being directed by SoteDigi Oy. The service uses the latest research data from the database of Duodecim Publishing Company Ltd and the Current Care Guidelines.
Solita has played a key role in both the technical development and service design of the new services. Solita’s designers have taken key roles in the service design and solution conceptualisation of the Omaolo service developed for the ODA project. At the preparation stage of the project, Solita was already researching the customer value of the service and defining the first concept drafts. Other capabilities of Solita have been employed as the service has developed. Understanding of the utilised service data was improved in the spring of 2020, and analytics experts were added to the Solita team.
Self-service and automation improve the lives of both professionals and clients
Currently, the Omaolo service includes intelligent assessments for symptoms and service needs, an electronic health check-up, well-being check-ups and coaching programmes, as well as periodic health check-ups. The service is developed continuously, and new services will be added to it in future.
The main objective of the ODA project is to increase self-service and automation to speed up, delegate to customers,, or fully automate some of the tasks conventionally carried out by professionals. A fundamental problem of the current situation is that most healthcare and social services are used by a small minority. For the vast majority, this situation presents as long queues and low service availability.