Solita Process intelligence services
Uncover hidden potential & improve your business processes

Process intelligence

Process intelligence

Process intelligence gives you a clear, end-to-end view of how your business processes run across systems, people, and automation. By combining data, business expertise, and AI, we help you turn that insight into better improved business processes and measurable impact..

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From actual process transparency to business impact

Many organisations struggle to see where business processes break down, slow down, or fail to deliver expected value. Process intelligence brings this visibility, helping you identify where value is lost and where improvements matter most. We turn these findings into practical improvements that strengthen performance across your business operations.

Process intelligence is essential when looking to improve performance in increasingly complex and fast-changing environments. It provides a fact-based foundation for understanding how operations truly function, bringing together data from systems, human work, and automation into one coherent view. With this level of insight, you can uncover hidden inefficiencies, understand the drivers behind performance gaps, and make better decisions on where to act.

We help you translate these findings into tangible outcomes by combining process mining, process redesign, and AI-driven solutions to enhance both business processes and supporting systems. This leads to faster results, better alignment between business and technology, and a structured approach to continuous improvement that delivers lasting value. 

How can process intelligence support your business?

  • Improving transparency and identifying inefficiencies, rework, and delays
  • Increasing process speed, quality, and compliance
  • Identifying and scaling automation and AI opportunities
  • Supporting better decisions in process redesign, technology investments, and resource allocation
  • Enabling and monitoring transformation initiatives such as ERP, shared services, or AI adoption 
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ISS ISS accelerates its billing process with generative AI
Case Solita and ISS
AI doesn’t replace billing team’s expertise but frees up time for tasks that require specialised billing skills. This way, we improve efficiency while making work more meaningful.

Ville Takkinen Head of Order to Cash, ISS Palvelut

How we can help Our process intelligence services

We support you across the full lifecycle from identifying opportunities to implementing solutions and continuously improving your processes.

Process intelligence advisory

We help you identify where process intelligence creates the most value and how to get started.

  • Value discovery and use case identification
  • Process and operating model design
  • Roadmaps aligned with business and transformation goals 

Process intelligence implementation

We design and implement solutions that give you a clear view of your processes.

  • Implementation of leading tools & methods e.g. Celonis, ARIS, SAP Signavio, QPR
  • Data integration and process data modelling
  • Process mining and analytics dashboards 

Process improvement and transformation

We turn insights into concrete improvements across processes and operations.

  • Process redesign and transformation
  • ERP and system transformation support
  • Shared services and global process development 

AI and automation for processes

We enhance processes with intelligent automation and AI.

  • AI and automation use case design
  • Process automation (RPA, intelligent automation, AI agents)
  • Process orchestration across systems, people, and AI 

Continuous improvement and governance

We help you sustain and scale impact over time.

  • KPI frameworks and performance monitoring
  • Center of excellence setup and support
  • Value tracking and continuous improvement 

Why choose us as a partner for process intelligence

Why choose us as a partner for process intelligence

We bring together industry expertise, business process consultants, data and AI consultants working in business transformation, process improvement and change management.

We have delivered process intelligence solutions across industries, including retail, manufacturing, financial services, and automotive, typically focusing on sales, supply chain, and finance processes. 

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