Microsoft Dynamics 365 is a complete Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solution that empowers your business across all departments. Microsoft Dynamics 365 and the Power Platform help organisations adapt to market conditions and position themselves with data insight and agility. The system is a cloud solution which is well-integrated into Microsoft Azure and it is one of the World’s leading CRM solutions according to Gartner. Dynamics 365 is the next generation of intelligent business applications that can help organisations with their digital transformation in a safe and secure way.
Dynamics 365 unifies ERP and CRM functions. All data is stored in a common database in Dataverse, ensuring seamless data exchange between applications. With easy scalability, it helps you digitise your business. It is designed as a cloud-only solution, making data exchange with all Microsoft Azure-based applications easy, simple and secure. If you don’t want to use a cloud solution, it is also possible to run the solution on-premises or as a hybrid solution.
Dynamics 365 Supply Chain Management is replacing Dynamics AX and is primarily differentiated from Dynamics 365 Business Central in that it is designed for larger companies, supporting even the most complex international business structures.
Analytics and customer insights
Sales performance and pipeline through KPIs, real-time analytics and dashboards ensure that you can freely combine historical and prescriptive data to provide context and help you anticipate the retention and sales potential within your existing customers. With machine learning and artificial intelligence, it is possible to pinpoint sales opportunities and automatically notify the sales team of new opportunities.
Automating with the Dynamics 365 Customer Engagement Plan and real-time analytics gives the sales team a complete view of results, ensuring visibility into the company’s pipeline and sales forecast.