Solita services Microsoft dynamics

Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 combines your company’s ERP and CRM applications in one solution

Get started with Microsoft Dynamics 365

Microsoft Dynamics 365 is a complete Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solution that empowers your business across all departments. Microsoft Dynamics 365 and the Power Platform help organisations adapt to market conditions and position themselves with data insight and agility. The system is a cloud solution which is well-integrated into Microsoft Azure and it is one of the World’s leading CRM solutions according to Gartner. Dynamics 365 is the next generation of intelligent business applications that can help organisations with their digital transformation in a safe and secure way.

Dynamics 365 unifies ERP and CRM functions. All data is stored in a common database in Dataverse, ensuring seamless data exchange between applications. With easy scalability, it helps you digitise your business. It is designed as a cloud-only solution, making data exchange with all Microsoft Azure-based applications easy, simple and secure. If you don’t want to use a cloud solution, it is also possible to run the solution on-premises or as a hybrid solution.

Dynamics 365 Supply Chain Management is replacing Dynamics AX and is primarily differentiated from Dynamics 365 Business Central in that it is designed for larger companies, supporting even the most complex international business structures. 

Analytics and customer insights

Sales performance and pipeline through KPIs, real-time analytics and dashboards ensure that you can freely combine historical and prescriptive data to provide context and help you anticipate the retention and sales potential within your existing customers. With machine learning and artificial intelligence, it is possible to pinpoint sales opportunities and automatically notify the sales team of new opportunities.

Automating with the Dynamics 365 Customer Engagement Plan and real-time analytics gives the sales team a complete view of results, ensuring visibility into the company’s pipeline and sales forecast.  

Microsoft Dynamics 365 – ERP and CRM in one unified solution

Microsoft Dynamics 365 CRM

CRM solutions help sales and marketing teams stay organised, understand where each lead is in the sales lifecycle, and know who has worked on which opportunity. Tracking customer-related data gives your sales reps insight, knowledge and a range of features and actionable activities to close the sale. The status of each customer is easily viewed in dashboards and real-time performance for each process in the sales chain.

Microsoft CRM enables your organisation to:

  • Make decisions based on knowledge and facts

  • Take actions that accelerate your business

  • Grow your business – faster

  • Automate operations

  • Move from reactive to predictive operations

  • Create a seamless sourcing experience

  • Streamline recruitment processes and programmes

One solution

As your CRM partner, we help and guide your organisation in the right direction. No two companies or organisations are the same. That’s why we tailor the CRM solution exactly to your business, so you get a better overview of your customer data, which ultimately means more sales.

Solita is a Microsoft Gold Partner, Microsoft CSP (Cloud Solution Provider) and has extensive experience with all Microsoft products, so you can be confident in choosing us as your partner.  

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