The awkward and complicated order systems used by the sales staff at Laattapiste had just about become an obstacle for sales. Together with Laattapiste, we rebuilt their entire Latis service. Now sales can complete the full order process in one location quickly and easily. This leaves more time for customer engagement and personal service.
A supplier of bathroom construction products and services, Laattapiste aims to shift its business focus from the sale of products to services, such as full bathroom renovations. Customers also have increased expectations regarding digital design. In collaboration with Solita, Laattapiste seeks to meet the changed needs and wishes of consumers individually and with an open mind.
Previously, the sales staff, retailers and partners of Laattapiste used the decade-old Latis portal designed for the management of offers and orders, but it was seen as complex and difficult to use. Sales could only use the old system to handle offers, as other functions required the use of an exceedingly awkward ERP system. The staff found the system confusing and a hindrance to sales work.