HSL’s public transport moved into a new era in April 2019, when zones A, B, C and D replaced the travel zones based on municipal boundaries. Solita’s multi-skilled team provided HSL with comprehensive support in the large-scale change, which had a direct impact on more than a million passengers.
The app has quickly become HSL’s most popular ticket purchasing channel – it can already be found on nearly 1.4 million phones, and its monthly sales amount to more than EUR 10 million! And no wonder – it offers a very convenient way to find the right journeys and buy the correct tickets for them. The ticket required for each journey becomes clear in connection with a journey search or ticket purchase, and the purchase itself can be made with a couple of clicks. Customers are also provided with information tailored to their individual needs, such as information on transport disruptions. Palmu analysed the needs and designed the structure, visual look and user interface for the HSL application. They also took part in the front-end implementation.