Customer Success Manager

Location

Belgium

Belgium has big growth ambitions, that's why we are looking for a new Customer Success Manager in our team. 

Apply

Would you like to be part of enabling fast change for large-scale clients in Belgium? How about working with modern technology partners and skillful people making the change possible? 

We have enabled our clients to become data-driven by implementing hundreds of data-driven solutions for large-scale Nordic companies and organizations. We are focused on fast change and impactful technologies making the change possible. We employ 1,000 top-notch tech professionals across the Nordics and Central Europe.

As the Belgium market is a cornerstone of our growth strategy in Central Europe, we are strengthening our Belgium team with a Customer Success Manager. In the Belgium market, we are still quite unknown. We have already built partnerships with modern tech vendors like Snowflake, Semarchy etc. and we see strong potential for growth.

Role objectives for Customer Success Manager

During the first 4 months, we are expecting you to get familiar with Solita’s offering so that you are able to pitch and be successful in sales (in some way). At the same time, you have started building networks with Solita’s sales and tech professionals across Europe and Nordics to get support for building offerings by connecting the right people and finding materials. You will work closely with our Belgium senior consultants team and Country Manager. 

As a Customer Success Manager you

  • are able to build strong relationships with our existing and new customers
  • work systematically and keep frequent contacts with the stakeholders at client side and ensure follow up and growing engagement
  • can translate complex solutions into simple stories explained on a high level
  • are not afraid of challenging yourself by doing anything that helps us winning potential customers (e.g. cold calls, emails, InMails, events, digital marketing, targeted/non-targeted content marketing, customer references/cases are important and helps)
  • have endless curiosity and ability to learn as our company is growing and changing constantly
  • communicate fluently in Dutch, French and English

As a passionate salesperson, you will probably find it challenging to create strong relationships via online communications and not face-2-face meetings, like we used to. You will get support for your work from our global marketing team and our sales teams in other countries.

Our Sales Manager describes the work:

”It's all about connecting the dots. There's so much happening in the market right now, so much noise. What I aim to do is to help the customer make sense of all this change and disruption. That's what makes Solita so fun place to work at. There's so much we can offer for our customers, so much expertise. And everyone's eager to help as sales is seen as everyone's business. So with every customer discussion and every sales play you're learning something new – and then in two weeks, you get to share that piece of insight for another customer struggling with the same challenge.”

Solita – above average consultancy

Solita is a workplace, where you will always find a more knowledgeable multi-disciplinary peer to spar with. People join us to become a part of a diverse community of experienced professionals and continuous learners. And people stay for the same reason. 

At Solita, you will find an easy-going work culture, where you can be yourself. We offer support for our people both in work and also when life happens. We care. 

Join us to make an impact that lasts

If you feel up to the challenge, contact us by sending us your application to careers@solita.fi. Your application won’t end in a mystery black box; We contact and communicate with all candidates openly. The application period will end on Sunday 17h of October.

Advice for headhunters and agencies; We are not actively looking for new partners. Should you have any questions, please contact directly our Recruitment Manager Liese: liese.hennus@solita.be 

Solita is a fast-growing digital transformation company driven by tech, data and human insight. Our services range from strategic consulting to service design, digital development, data, AI & analytics, and managed cloud services. Founded in 1996, Solita now employs close to 1,000 digital business specialists in Finland, Sweden, Estonia, Germany, Denmark and Belgium to help businesses and societies reinvent themselves with impact that lasts.