“We aim for openness between public and private operators”
Technology, strategy and design company Solita is investing extensively in health and wellbeing sector. The company has established Solita Health business unit, specialising in the health and wellbeing sector, and it is currently recruiting e.g. software designers, system architects, data analysts, consultants and service designers. Risto Kaikkonen, who transferred from the National Institute for Health and Welfare to Solita, emphasises the importance of openness and combining the public, private and third sectors in developing wellbeing services.
Solita Health brings together all of Solita’s health and wellbeing sector-related competence from customer-centred service design and consulting to the development of digital services, data storing, analytics, cloud and integration competence and service maintenance.
The health and wellbeing services of Finns will, in the future, be provided even more flexibly through cooperation between the public and private sectors and the third sector. Risto Kaikkonen, who transferred from the National Institute for Health and Welfare (THL) to become the director of Solita’s Health and Wellbeing Division, emphasises the significance of new ways of thinking and openness in developing the cooperation between these operators, and he sees that Solita’s role is to become a mediator in the future ecosystem of health and wellbeing.
“When transparency of the collaboration between the different operators improves, it also reinforces equality in society. With regard to achieving goals, trust has a major role, and the goals are the same both for private and public operators. Therefore, national solutions must be expandable so that they can also be used by private parties”, says Risto Kaikkonen, Director of Solita’s Health and Wellbeing Division. “The role of Solita Health is to act as the developer of cooperation between the public, private and third sectors and help create new services and operational models. Our comprehensive expertise and long experience in the sector is a strong foundation on to which we can now build the future solutions for wellbeing and health for everyone in Finland”.
Work continues for more customer-centred wellbeing services
Solita is taking part in several central projects of health care, both nationally and in the private sector. The company will help its customers with the development and planning work of operational strategy, service design, system upgrades and architecture as well as with using artificial intelligence in new services.
Solita’s clients of health and wellbeing sector already include, e.g. the Ministry of Social Affairs and Health, the National Institute for Health and Welfare (THL), the Social Insurance Institution of Finland (KELA), the Finnish Institute of Occupational Health, the Hospital for Joint Replacement Coxa, Duodecim publishing company, the City of Tampere, the City of Helsinki, the City of Espoo and the Hospital District of Vaasa.
The most significant national projects include a health and wellbeing key project in government programme, ODA (Omahoito- ja digitaaliset arvopalvelut ). Solita was chosen as one of its implementers and a provider of maintenance and support services together with Mediconsult. In this key project, the regional authorities will reform the services of social and welfare services and build a national entity for electronic services that support self-treatment. The project is one of the government’s spearhead projects and its goals are customer-centred social and health care services and digitalisation of services.
“We also think that it is important that the national appointment booking and service guidance solution will become part of this key project. It has been produced through prior national projects“, Kaikkonen says.
Artificial intelligence to improve health and quality of life
Artificial intelligence, health and wellbeing data, cloud services and open interfaces are currently opening up new opportunities for developing customer-centred services and more efficient operations. In the future, AI can be used in many different ways for improving health and the quality of life. However, smart services are not only technical innovations.
“As services become more digitalised and AI applications more common, it is even more important to understand the decision-making chains of artificial intelligence, but also the ways people adopt and use the services. A doctor must understand the decision-making chains of AI so that they can understandably explain to their patient any decisions made with the support of artificial intelligence,” says Kaikkonen. “Transparency in the development of algorithms is also important”.
Solita Oy, Risto Kaikkonen, Director, Health and Wellbeing Division, tel. +358 41 536 8745, [email protected]
Solita Oy, Vesa Sainio, Director of Operations, Health and Wellbeing Division, tel. +358 40 506 2268, [email protected]