Digital service development

A successful digital customer experience is often based on a combination of background services, data warehouses, analytics solutions, integration and user-friendly interfaces – and often by a new kind of business logic.

Our rapidly changing world requires an agile approach to service development. Genuine user needs are used to guide services, and the services are developed in smaller units. Agile development enables the utilisation of feedback, continuous learning, risk reduction and quick alterations. Everything revolves around a functional customer experience, the discovery of new business models and operational optimisation that will grant a sizable competitive advantage to any organisation.

Cornerstones of Solita's digital service development

  • Life cycle thinking

    The definition phase of service development is executed in small segments with the user put first. The life cycle of the service is taken into account in its maintenance and introduction to production. The service will adapt to the constant changes in its operational environment as well as user needs, resulting in improved business.

  • Customer-oriented approach and a culture of experimentation

    Understanding the true needs of users and combining them with business goals is the key to a successful service. Indicators for service development and the effects of changes guide the decisions on future development.

  • Self-steering multi-talent teams

    Traditional ways of working are challenged by the rapidly changing environment and drive for agility. Self-steering teams with versatile talent are the best solution: they include all the experts involved in service development and put them in close co-operation with the customer.

Towards better solutions

We choose our technologies objectively and to benefit the customer for the entire life cycle of the solution. We routinely operate in environments that include legacy systems from multiple generations as well as several suppliers and technologies. We do not require a clean slate to start: we will utilise the existing resources and renew them in a controlled manner using the following principles.

  • Lean

    All effort is concentrated on the essentials that produce verifiable added value to the end users. Unnecessary features, needless documentation and useless meetings are avoided.

  • Agile

    The work is constantly prioritised together with the customer, divided into manageable pieces and progress is constantly made transparent to all parties.

  • DevOps

    All actions related to environments, development and testing are automated: they are quick to perform and the chance of human error is removed.

  • MVP, Minimum Viable Product

    The MVP is the minimum implementation that can be used to test a project hypothesis with actual end users. Its quality will be at the final finished level, but the content is restricted to testing the hypothesis. The MVP will be released as early as possible to gain valuable development data. There may be dozens of MVPs made during a project.

  • Open source code

    We prefer cost-effective open source options whenever they are feasible and do not impact further development.

  • Cloud, SaaS, PaaS

    Cloud environments have gained momentous global popularity even in applications where the cloud was traditionally considered not to be an option. Composites of ready-made SaaS services and new types of PaaS platforms have already radically changed the way solutions are built. Learn more about the Solita Cloud and Connectivity services.

  • Information as a competitive advantage

    Today, analytics are present in every digital service. Some forms of analytics are part of everyday life while some are still taking their first steps. We see a great deal of potential in advanced predictive analytics. This is a gateway to understanding user activity in new ways, and with real time responses. Learn more about the Solita analytics and business intelligence services.

  • Flexible architecture

    A durable and economical architecture that is flexible to develop and supports business is made up of parts that are of a manageable size. We have applied this principle in many of our solutions by using microservice-based architectures.

  • Mobile and multi-channel

    Services are naturally multi-channelled – they have segments that are accessed with browsers, as well as mobile and smart devices. Mobile development should not be separated from the construction of the rest of the digital ecosystem.

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