Users involved in the planning from the outset
Solita’s team collaborated with the staff of Valkeakoski health center hospital to adapt the Pulse system to the needs of all the wards: acute, palliative, rehabilitation, geriatric and home hospital.
The work was divided into three parts: the planning of common processes for the new hospital, the specification of functionality in Pulse, and the accumulation of customer insight, as well as technical development.
Sanna Rautalammi, Welfare and Health Director of the City of Valkeakoski, oversaw the planning of common processes for the new hospital. Solita’s service designers took part in workshops to ensure that the new operating models would be taken into account in the Pulse solution as far as possible. Likewise, for planning purposes, it was important to get acquainted with the inpatient wards in Valkeakoski, Akaa and Urjala to better understand their methods and any difficulties they encountered.
“From the very beginning, we wanted our staff to be closely involved in the planning of new operating models and practices to ensure that the changes were a joint effort.
The launch of a new hospital involves numerous aspects, but for us, it also offered a natural way to examine many of our conventional methods from a clean slate, so to say. We also wanted to take advantage of the new opportunities offered by modern technology and also take the management of our hospital into the digital era,” Sanna Rautalammi explains.
Users were closely involved in development from the specification stage onwards. The workshop participants formed as comprehensive and multidisciplinary a group as possible of nurses, head nurses, physiotherapists and physicians. At the workshops, the participants discussed the different work stages as well as existing operating models in the Pulse system, which had been found to work well for Coxa. These were then fine-tuned to the needs of basic health care.