The majority of Maintpartner’s personnel is composed of installers who carry out maintenance in the premises of customers, i.e. industrial companies. Their daily work was facilitated and enhanced with a thorough renewal of processes and operating methods. At the same time, information systems were harnessed to support work and the possibility to connect to customers’ maintenance systems was created. Previously, the systems were country and customer-specific and the information dispersed. Thanks to the integration solution, data is available for practical use in close to real-time, regardless of system and company boundaries.
Strong basis for service development
We joined Maintpartner in building a solution in support of new operating methods and processes that harmonised and accelerated system integration and facilitated the development of new services. We started by designing the architecture, information models and the practices for the management of master data, which establish a strong foundation for the development of new digital solutions and ensure flexibility in business change situations. After this, we deployed an integration Enterprise Service Bus (ESB) in phases, with which internal systems and business partners could be brought into Maintpartner’s digital ecosystem and value chain in an agile manner.
The implementation of this sizeable renewal project was fairly speedy. The efficiency of our staff has increased and we’ve been able to provide better services to our customers.
Increased efficiency to daily work
Previously, installers had to retrieve work-related information from various places. The renewal provided the installers with a mobile application which enables the availability of the information needed for any particular job on site. The installer can read the data from their mobile phone and also report details related to the job’s performance on the same app, from where it is forwarded to various systems through ESB. The application facilitates daily work and saves employees’ time.