Integration is key. The Belgian health insurance fund FMSB experienced this about 10 years ago. An audit, a roadmap and many transformation projects resulted in a state-of-the-art IT organisation, with the help of Solita.
“We were an IT pioneer for decades – our first infrastructure dates back to the 70s and we were one of the first to digitalise documents via scanning – but from the 90s onwards, the acceleration in our business went so fast that it has been difficult to keep up with all the developments. So we came to a point where we realised that we urgently needed to catch up.”
This quote from Jacques Van Santfort, Senior Application Architect at FMSB, nicely sums up how an organisation needs to stay permanently up-to-date on IT and how difficult that is. At the Federation of Socialist Mutualities Brabant – a health insurance fund with 650,000 members in Belgium – the turnaround came in 2010. “We had an external audit carried out that showed that we were lagging behind”, recounts Jacques Van Santfort. “The main conclusions were that we had to change from a hierarchical to a relational model and that our mainframe had to be hosted externally. After all, up to that point we had no full disaster recovery system.”