Municipal authorities process many different types of permits concerning construction and communal areas. In addition to permit processing, the building inspection unit receives questions and requests for construction advice. In Finland, they get over 1,5 million customer contacts and handle over 100 000 permits per year. It has been common for customers to visit municipalities’ service desks, and get in contact via phone and email. Applications and documents have been paper-based, and staff have had to manually enter information into their systems.
Build your home at one address
The Finnish Ministry of the Environment is responsible for several massive projects that digitize services relating to the built environment. Together with the ministry, we started to create a new electronic service, Lupapiste, which gathers all parties working with construction-related permits at one web address.
The service shows you the progress of permissions and projects and see the comments and changes made by other parties in real time.
Lupapiste is a meeting place for municipal authorities, citizens, designers and construction business professionals. It enables rapid and straightforward electronic access to vital information services, application processes and transactions.
Painless electronic transactions for builders
Construction companies and architects use Lupapiste to prepare project plans for the handling process – together with authorities. Applications and supporting documents are relayed directly to municipal systems in electronic formats. After a decision concerning a construction project, all construction-related municipal transactions can be made within the service. Lupapiste makes it possible to follow the permit and project process, and to see other parties’ comments and changes – in real time.
Applications and materials are transmitted directly to municipal systems in electronic form for decision-making.
The service covers construction and operational permits, as well as environmental, investment, excavation and general area usage permit processes. Lupapiste also works as a national communications channel for construction permit-related information and customer service.